Delivery

Free delivery throughout the EEA:

France	Germany	Belgium	Luxembourg	Austria
Italy	Cyprus	Croatia	Denmark	Spain
Hungary	Estonia	Finland	Ireland	Greece
Bulgaria	Latvia	Lithuania	Malta	Netherlands
Poland	Portugal	Czech Republic	Romania	Slovakia
Slovenia	Sweden

Delivery with additional customs fees

For deliveries to Switzerland, the United Kingdom and Norway, customs fees may apply.

Delivery to other territories

For deliveries outside the EU, including overseas territories and non-European countries, orders will be shipped via a specialized freight forwarder. Please contact us to arrange the delivery.

 Contact us

For any information, you can contact us in French and English at +33 6 75 51 69 50.

For other languages, it is best to write to us at info@oseky.com

Delivery method

Standard shipping is done via tracked parcel, delivered without a signature.

If you want delivery with a signature, additional charges apply. In that case, please contact us.

Regardless of the chosen shipping method, a tracking link will be provided as soon as possible to track your order online.

We work with several trusted international carriers: DPD, Schenker, Colissimo, GLS, FedEx, among others.

We reserve the right to choose the most suitable carrier based on the product and your delivery address.

Receiving goods

Some of our goods are fragile – mirrors, for example. While we take every precaution to prevent damage during shipping, it is very important that you check the products in the presence of the delivery person.

We handed over a brand-new item to the carrier; they must deliver it to you in the same condition.

If you have any doubts, open the package and check it thoroughly. If you still have doubts, refuse the package and notify us. We won’t be able to refund you if this verification was not carried out.

Packaging

We carefully pack and protect all our products in specific packaging perfectly suited to the product dimensions.

Delivery time

Parcels are generally shipped within 24 to 48 hours after payment.

Estimated delivery times are shown on each product page.

Our stock is located in France (Maine-et-Loire, 49), Italy, and Poland.

We do not store all products in-house to offer a wide range. To speed up delivery, we sometimes ship directly from the supplier’s stock.

Custom-made products are usually shipped directly from the manufacturing workshop to speed up delivery and reduce transport costs.

Change of delivery address

You can change the delivery address at any time as long as the package has not yet been shipped. Just email us your new delivery address.

Returns

All return requests must be made by email to info@oseky.com or via the contact form. Returns can be requested within 14 days after delivery. Return shipping costs are your responsibility. Custom-made products cannot be returned.

Please contact us for the return address, as it may vary depending on the product.